This feature will be available in snippets starting 0.7.0v - {opened} Provides the number of opened tickets. - {reason} This tag works in the ticket closing embed. Provides the reason for the closure of the ticket. - {guild} The name of the server. - {user} Tags the ticket author. This will not work in the Embed title as it's not supported by Discord. - {username} This tag includes the ticket author's username. - {prefix} Returns the bot's prefix.